Effective Date: 05/23/23
Thank you for choosing ildsjela for your spiritual jewelry needs. We want you to have a seamless and enjoyable shopping experience. This Shipping and Return Policy outlines our shipping procedures and provides information on returns and exchanges.
- Shipping
1.1. Order Processing: ildsjela strives to process and ship orders within 7-14 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer. Processing will take longer if product is custom or must be otherwise manufactured.
1.2. Shipping Methods: Various shipping options are offered to cater to consumer preferences. The available shipping methods and estimated delivery times will be displayed during the checkout process.
1.3. Shipping Fees: Free standard shipping is provided on all orders over $100 within the United States, excluding HI and AK. Expedited shipping or international orders may incur additional fees. Any applicable shipping charges will be clearly communicated during the checkout process.
1.4. Tracking Information: Once an order has been shipped, an confirmation email containing a tracking number will be sent. This tracking number will allow progress monitoring of the shipment.
1.5. Shipping Restrictions: Please be aware that certain regions may have specific restrictions on the shipment of jewelry or require additional documentation for customs clearance. It is the consumer's responsibility to comply with any applicable shipping regulations in their country or region.
- Returns and Exchanges
2.1. 60 Day satisfaction Guarantee: If you're not completely satisfied with your purchase, please contact us for a hassle-free return and exchange or store credit.
2.2. Return Timeframe: Any eligible item may be returned within 30 days from the date of delivery for a full refund or exchange.
2.3. Return Eligibility: To qualify for a return or exchange, the item must be in its original condition, unworn, and accompanied by the original packaging, tags, and proof of purchase. Personalized or custom-made jewelry items may not be eligible for return unless they are defective or incorrect.
2.4. Return Process:
2.4.1. Initiate the Return: To initiate a return or exchange, please Contact Us. Provide your order details and reason for the return or exchange.
2.4.2. Return Authorization: Once a return request is approved, a return authorization number (RA#) and detailed instructions on how to proceed will be provided.
2.4.3. Packaging and Shipping: Safely package the item, including all original accessories, in a suitable box or padded envelope. Affix the provided return label, which includes free return shipping, to the package. Drop off the package at a designated shipping location or schedule a pickup with the shipping carrier.
2.5. Refunds and Exchanges: Upon receiving and inspecting the returned item, a refund, exchange, or store credit will be processed within 14 business days. Refunds will be issued to the original payment method used for the purchase.
2.6. Defective or Incorrect Products: If product received a defective or incorrect jewelry, please contact the customer service team immediately. Upon confirmation of issue, a replacement or full refund will be provided, including any associated shipping costs.
- Contact Us
If you have any questions or require further assistance regarding our shipping and return policy, please Contact Us. We are here to ensure your satisfaction and address any concerns you may have.